On this piece today, we are going to talk about the Airtel Self care and how you can solve issues on your line easily without reaching the call center.
Airtel self care is a new customer self-service portal which allows subscribers solve their own issues and complaints conveniently without stress.
There’s really no point waiting in a long queue of customers wanting to speak to an online agent when you can solve such minor issues all by yourself. Learn how to start your recharge card business in Nigeria.
About Airtel Nigeria
Airtel Networks Limited is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria.
This telecommunications company ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million.
The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
Airtel’s parent company, Bharti Airtel Limited is a leading global telecommunications company with operations in 16 countries across Asia and Africa. Headquartered in New Delhi, India, the company ranks amongst the top 3 mobile service providers globally in terms of subscribers.
In India, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, fixed line services, high speed home broadband, DTH, enterprise services including national & international long distance services to carriers.
In the rest of the geographies, it offers 2G, 3G, 4G wireless services and mobile commerce. Bharti Airtel had over 413 million customers across its operations at the end of March 2018.
Airtel has network presence in all states of the Federation, Local Government Areas, major towns and villages in Nigeria. The company’s mobile networks cover over 70% of Nigeria’s population and its 3G coverage ratio is over 41%.
The company’s distribution network spreads across over 40,000 retail outlets with well over 332,042 retailers.
Airtel Self Care
Airtel Nigeria one of the leading telecommunications network in Nigeria has been having technical problems with their customer services lately.
The company recently introduced a new medium of customer service which now allows customers to lodge their complaints and suggestion on how to make Airtel better via Text Messaging (SMS).
So, if you’re an Airtel subscriber, you can send your complaints and suggestions in a SMS to 38885 for free.
You can also call their customer care on 111 or 121 (talk to a representative), or visit www.selfcare.ng.airtel.com to log your complaints.
Airtel Nigeria has a variety of innovative product and services for its customers. Here are some of Airtel’s quick codes:
The Do-it-yourself code:*121#
With this code, you can change tariffs and plans, buy internet bundles, buy Blackberry bundles, buy Caller Ring Back tunes, get internet settings and lots more.
You can visit their Webportal: www.selfcare.ng.airtel.com.
The Data/Internet code: *141*1# and *123*10#
With the *141*1# code, you can subscribe for any data bundle, blackberry plan and SMS packs. With the *123*10#, you can check your data balance instantly.
Below is what you expect to see when you log into the self care portal:
Welcome to Airtel Self Care Portal
- See your balances, usage, validity & other status.
- Buy data or airtime, send airtime or borrow airtime.
- View, opt in & out of services.
- View, pay or download postpaid bills.
- See your loyalty status & redeem reward.
- No need to text, dial or remember codes.
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